Return & Exchange Policy

NO REFUND POLICY

At PLUM POSH LUXE, we take pride in curating luxurious products and wardrobe pieces to enhance your sensory wellness journey. Due to the personal nature of our offerings, ALL SALES ARE FINAL. This means that WE DO NOT OFFER REFUNDS on any coaching services, skincare or cosmetics (make-up) products, tea, candles/oils or wardrobe items once they have been purchased. We kindly ask that you review all details and engage in a consultation with us to ensure that your selections are perfectly suited to your needs.

EXCHANGE POLICY

We want you to love everything you purchase from us. If, for any reason, an item is not what you expected, we offer a one-time exchange within 7 days of receiving your purchase, provided that the product or wardrobe item is unused, in its original packaging, and accompanied by proof of purchase. Exchanges are subject to availability.

  • To initiate an exchange, please contact us via email at [your business email] within the 7-day window.
  • Please note: The customer is responsible for return shipping costs unless the item received was damaged or incorrect.

SUGGESTED COMPLIMENTARY CONSULTATION CALL BEFORE PURCHASES

To ensure that your purchases align with your wellness journey and style preferences, we strongly recommend scheduling a complimentary consultation call before making any purchases. This allows us to offer personalized guidance and answer any questions you may have about our products and wardrobe pieces. Consultations help us tailor our offerings to your specific needs and ensure a positive experience.